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Site Support Services

  • 83

    countries

  • 24/7

    support

  • 170

    languages

ICON Central Laboratories has served thousands of Investigator sites in over 83 countries. We realise that the quality results we produce for our sponsors are largely dependent upon the quality of support we provide to these sites.

Global support

ICON provides 24x7 support in over 170 languages through an on-demand language interpretation service from interpreters that are familiar with medical terminology.

Investigator Site Resource Centre

Our Investigator site resource centre provides easy access to lab certificates, site training, packaging instructions, courier holiday information and more.

Resource Centre

iSITE

ICON’s portal for sites, CRAs and sponsors to retrieve lab reports, order and track study supplies or access a number of other useful online tools. 

iSITE

LabView360

Efficient end-to-end sample management and tracking is very important within clinical trials. Knowing the exact location of a sample at any stage benefits sites, study teams and sponsors, and saves valuable time and resources. LabView360 is a new, custom designed application from ICON that streamlines end-to-end sample management for a myriad of benefits and efficiencies. In time, this application will digitise the entire chain of custody, delivering maximum visibility and control throughout the process.

LabView360
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