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Investigator Site Resource Centre
ICON’s Investigator Site Support Services are specifically designed for Investigators who use our Central Laboratory Services. Here you will find answers to frequently asked questions and gain access to other helpful resources.
Central Laboratories’ Global Call Centre Hours of Operation
ICON Central Laboratories operates a global call center that operates 24 hours a day throughout weekdays, with additional coverage on weekends at various locations covering the hours in the table below:
| Monday | 24hrs |
| Tuesday | 24hrs |
| Wednesday | 24hrs |
| Thursday | 24hrs |
| Friday | 24hrs |
| Saturday | 12am midnight – 4:30pm (EST) 12am midnight – 9:30pm (GMT) |
| Sunday | 8am – 4:30pm (EST) 1pm – 9:30pm (GMT) |
Contact ICON Investigator Site Services via email
Contact Site Services via our call centre at +1 (857) 957-5004 or by using one of the toll free numbers below
| Region | Toll Free Number |
| Argentina | 0-800-222-2602 |
| Australia | 1800881823 |
| Austria | 0800-295306 |
| Belarus | 882000730091 |
| Belgium | 0-800-74-152 |
| Brazil | 8008921061 |
| Bulgaria | 008001214491 |
| Chile | 1230-020-4346 |
| China | 4001-202661 |
| Columbia | 01-8005-1-81468 |
| Croatia | 0800805916 |
| Czech Republic | 420800050098 |
| Denmark | 808-87-278 |
| Estonia | 800-0111371 |
| Finland | 0800-9-18199 |
| France | 0800915589 |
| Germany | 0-800-180-6766 |
| Greece | 00800-12-6607 |
| Hong-Kong | 800-93-0646 |
| Hungary | 06800 19035 |
| India | 000-800-100-3316 |
| Ireland | 1800-550-203 |
| Israel | 1-809-31-5679 |
| Italy | 800-87-4092 |
| Japan | 00531-13-1504 |
| Latvia | 8000-2461 |
| Malaysia | 1-800-815-060 |
| Mexico | 001-8002814656 |
| Netherlands | 0800-0228527 |
| New Zealand | 0800-444-711 |
| Norway | 80014910 |
| Peru | 80054424 |
| Philippines | 1-800-1-116-1007 |
| Poland | 00-800-121-5797 |
| Russia | 8-10-8002-8993011 |
| Serbia | 0800190656 |
| Slovakia | 0800-001673 |
| South Africa | 0800-990-122 |
| South Korea | 00798-14-800-9170 |
| Spain | 900-941-335 |
| Sweden | 020-799-922 |
| Switzerland | 0800-562-591 |
| Taiwan | 00-8011-489-41 |
| Thailand | 001-800-13-203-9546 |
| United Kingdom | 0808-101-3860 |
| United States | 1-877-797-4422 |
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