Where innovation meets acceleration.

Reimagining clinical trials for a new era of medicine.

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"We own the responsibility to innovate the clinical trial process to enable our customers to deliver new medicines to patients faster."

- Tom O’Leary, Chief Information Officer, ICON

Industry recognition for our technology solutions.

AI, automation, and data-driven insights make it possible to design smarter studies, recruit patients faster, and bring medicines to market sooner.

At ICON, we integrate cutting-edge technologies across every stage of the trial process — transforming complexity into efficiency, speed, and better outcomes for patients.

Artificial Intelligence

AI at ICON is leading the industry with multi award winning innovative and pragmatic solutions that are delivering measurable and impactful value to our clients.

Design smarter trials

Solutions focused on smart design, feasibility, and early stage planning:

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One Search

ICON’s AI-powered site selection tool that analyses extensive data to find the best sites quickly; reduces time to identify sites by ~53% and cuts non-enrolling sites by up to 50%.

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ICONex

Visualises expert networks and key opinion leaders, particularly for rare diseases, speeding up protocol design and feasibility planning.

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Cassandra

Uses AI and ML on real-world PMR data from FDA and EMA to predict postmarketing requirements as early as Phase I with ~99% accuracy. 

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Accelerate recruitment & retention

Solutions that drive faster enrollment and better participant engagement:

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ICON Digital Platform

An end-to-end system enabling patient services (eConsent, eCOA, tele-visits, wearables/digital health data), improving participation, diversity, and inclusion.

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FIRECREST (Site Portal)

A comprehensive site portal that streamlines training, document management, referrals, and communication; clients see faster first-patient screen and randomisation, and 40% fewer protocol deviations.

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Run efficient operations

Solutions that automate processes, streamline operations, and optimise workflow:

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iSubmit

AI-driven automation for eTMF filing and document management, reducing administrative burden, improving indexing, and cutting audit findings.

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SmartDraft

AI-powered tool for drafting site contracts more efficiently, speeding up contract cycles and study start-up.

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Clinical Data Studio

Centralised, automated data platform unifying data from multiple sources with real-time view, improving monitoring, quality, and decision-making.

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Data platforms

ICOMaster for eTMF

ICON’s electronic Trial Master File system offers secure cloud access, predictive trial document setup, and quality-controlled indexing, improving operations and audit readiness.

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CARD

ICON’s innovative cloud-based platform designed to transform the way clinical data is shared with investigator sites.

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Symphony health

ICON’s Symphony Health platform provides extensively integrated USA healthcare datasets (patient-level, claims, prescriber data) for advanced insights into patient journeys and outcomes.

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Unlock deeper insights

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MRT COA

An AI-powered outcomes intelligence tool that auto-updates the eCOA database in near real-time using NLP and fine-tuned large language models, supporting outcomes strategy. 

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FORWARD+

AI-enabled resource forecasting capability that promotes efficient management of staff and operational resources throughout the trial lifecycle. 

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OMR AI Navigation Assistant

A generative-AI-enabled analytics assistant that transforms operational clinical metrics into actionable business insights for smarter decision-making.

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Solutions that connect, analyse, ad synthesise data and evidence:

Clinical Data Studio

Delivers live insights, automated querying, and standard data workflows across multiple sources. 

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Control Tower

Enables real-time data monitoring, trend spotting, and outlier detection throughout trial conduct. 

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Cassandra

Translates real-world PMR data into predictive insights to inform postmarketing planning. 

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Risk management & safety tools that enhance insight and early risk detection:

Signet

An intelligence tool for benefit–risk management and safety signal data visualisation to improve safety oversight.

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Pharmacovigilance

Enhancing the safety profile of you product across all lifecycle phases.

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Safety Reporting Solution

Cloud-based, configurable business rules engine for ongoing monitoring of a product’s safety profile.

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NONMEM®

Industry-standard population PK/PD modelling for deep pharmacometric insights.

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PDx-POP®

ICON’s tool to expedite iterative population pharmacokinetic modeling and analysis

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Automation

Process automation

ICON's robotic process automation is transforming ICON's clinical research services, delivering for our clients. From real-time access to trial systems to predictive safety analytics, our automation tools eliminate manual bottlenecks, improve data quality, and accelerate trial delivery. Whether it’s digitising audit trails or automating adverse event reporting, ICON’s automation strategy empowers teams to work smarter, scale faster, and deliver safer outcomes for patients and clients.