"We own the responsibility to innovate the clinical trial process to enable our customers to deliver new medicines to patients faster."
- Tom O’Leary, Chief Information Officer, ICON
Industry recognition for our technology solutions.
AI, automation, and data-driven insights make it possible to design smarter studies, recruit patients faster, and bring medicines to market sooner.
At ICON, we integrate cutting-edge technologies across every stage of the trial process — transforming complexity into efficiency, speed, and better outcomes for patients.
One Search
ICON’s AI-powered site selection tool that analyses extensive data to find the best sites quickly; reduces time to identify sites by ~53% and cuts non-enrolling sites by up to 50%.
ICONex
Visualises expert networks and key opinion leaders, particularly for rare diseases, speeding up protocol design and feasibility planning.
Cassandra
Uses AI and ML on real-world PMR data from FDA and EMA to predict postmarketing requirements as early as Phase I with ~99% accuracy.
ICON Digital Platform
An end-to-end system enabling patient services (eConsent, eCOA, tele-visits, wearables/digital health data), improving participation, diversity, and inclusion.
FIRECREST (Site Portal)
A comprehensive site portal that streamlines training, document management, referrals, and communication; clients see faster first-patient screen and randomisation, and 40% fewer protocol deviations.
iSubmit
AI-driven automation for eTMF filing and document management, reducing administrative burden, improving indexing, and cutting audit findings.
SmartDraft
AI-powered tool for drafting site contracts more efficiently, speeding up contract cycles and study start-up.
Clinical Data Studio
Centralised, automated data platform unifying data from multiple sources with real-time view, improving monitoring, quality, and decision-making.
Data platforms
ICOMaster for eTMF
ICON’s electronic Trial Master File system offers secure cloud access, predictive trial document setup, and quality-controlled indexing, improving operations and audit readiness.
CARD
ICON’s innovative cloud-based platform designed to transform the way clinical data is shared with investigator sites.
Symphony health
ICON’s Symphony Health platform provides extensively integrated USA healthcare datasets (patient-level, claims, prescriber data) for advanced insights into patient journeys and outcomes.
MRT COA
An AI-powered outcomes intelligence tool that auto-updates the eCOA database in near real-time using NLP and fine-tuned large language models, supporting outcomes strategy.
FORWARD+
AI-enabled resource forecasting capability that promotes efficient management of staff and operational resources throughout the trial lifecycle.
OMR AI Navigation Assistant
A generative-AI-enabled analytics assistant that transforms operational clinical metrics into actionable business insights for smarter decision-making.
Clinical Data Studio
Delivers live insights, automated querying, and standard data workflows across multiple sources.
Control Tower
Enables real-time data monitoring, trend spotting, and outlier detection throughout trial conduct.
Cassandra
Translates real-world PMR data into predictive insights to inform postmarketing planning.
Risk management & safety tools that enhance insight and early risk detection:
Automation
Process automation
ICON's robotic process automation is transforming ICON's clinical research services, delivering for our clients. From real-time access to trial systems to predictive safety analytics, our automation tools eliminate manual bottlenecks, improve data quality, and accelerate trial delivery. Whether it’s digitising audit trails or automating adverse event reporting, ICON’s automation strategy empowers teams to work smarter, scale faster, and deliver safer outcomes for patients and clients.
Featured whitepapers
Integrating AI into clinical research: How AI is being used to enhance clinical development
AI is transforming clinical research – making drug development faster, more efficient, and more precise. ICON’s latest whitepaper explores how AI is already being integrated into clinical operations, featuring insights from the 2024 Citeline Survey and global research from Tufts CSDD and DIA.
Digital Disruption: Surveying the industry’s evolving landscape
The clinical research industry is embracing innovation to enhance safety, efficiency, and R&D returns, but digital disruption is progressing slower than expected. Our whitepaper analyses survey findings alongside 2019 results to uncover key factors influencing the adoption of advanced technologies like big data and AI.
Advancements in Artificial Intelligence for site selection
By harnessing the combined power of human expertise and AI technology, One Search delivers significant improvements across all key metrics, including recruitment rates, site identification speed, and compliance with project timelines.
Beyond the token: Why real-world healthcare data and integration strategy matters
This whitepaper explores the challenges and opportunities arising from the proliferation of healthcare data, emphasising the need for robust data integration strategies to leverage this data effectively.
Applying AI to manage the risks and costs of postmarketing requirements
Our Cassandra AI system harnesses RWD on drugs and data obtained from the US FDA and EMA postmarketing requirements databases to accurately forecast whether postmarketing studies will be necessary.
Featured webinars
Artificial Intelligence at ICON
How a world-leading healthcare intelligence CRO is transforming the delivery of clinical trials.
The future of pharmacovigilance: Exploring automation and AI in literature surveillance
In this webinar, industry experts explore the future of Pharmacovigilance and offer key insights on the critical role of literature surveillance in the pharmaceutical and biotech sectors, and how automation is revolutionising the process.