Regulatory Technology Services
Case study
Software companies are incentivised to implement their solutions as quickly as possible, often leaving clients in a situation where the regulatory technology does not support the business process, users are frustrated, and the return on investment is questionable.
Challenge
Often companies introduce methods to work around the inefficiencies of their regulatory technology. Users find themselves having to complete time-consuming, repetitive activities within and/or across systems. Another challenge facing the implementation of these technologies is the lack of quality training materials available to the users; these materials are often point-and-click and have nothing to do with how the system is used.
Within the user interface, the reports and dashboards are useless because the system is not configured to support reporting requirements. In many circumstances, the user refuses to use a system that does not support their needs and either revert back to old technology or forego it altogether.
Solution
ICON’s Regulatory Technology Services (RTS) team comprises resources who understand the regulatory business and the technology that supports it, allowing us to create alignment and help our clients thrive.
RTS offers full implementation services from requirements/process definition through to configuration, user acceptance testing, migration, and end-user support. The team also provides business analysis and system configuration to get the most out of your regulatory technology.
To troubleshoot inefficiencies, ICON assesses current processes and offers recommendations for the automation of highly repetitive and manual activities. The team also helps with the creation of training materials development and change management services to assure that users have the skills and resources available to succeed.
Reporting and dashboard capabilities are also available to our clients to provide clear communication to users, managers, and stakeholders.
Outcome
RTS quickly assesses the opportunities to apply automation to reduce time, resource,\ and process inefficiencies and makes recommendations that are aligned with industry standards and best practices. ICON also works as a liaison between the regulatory business, IT, and the software vendor, minimising the impact on the important work of the regulatory team.