Regulatory technology services
Case study
Aligning technology and business process for optimal results
Situation
Software companies are incentivised to implement their solutions as quickly as possible, often leaving their clients in a situation where the technology doesn’t support the business process, users are frustrated, and return on investment is questionable.
Challenge
- The technology doesn’t support the business process so workarounds and inefficiencies are introduced.
- Users find themselves having to complete time-consuming, repetitive activities within or across systems.
- Users refuse to use a system that doesn’t support their needs and either revert back to old technology, or forego it altogether.
- Training materials are point-and-click and have nothing to do with how the system is actually used.
- Reports and dashboards are useless because the system isn’t configured to support reporting requirements.
Solutions
ICON understands the Regulatory business and the technology that supports it, allowing us to create alignment and help our clients thrive. We offer:
- Full implementation services from requirements/process definition, through configuration, user acceptance testing, migration, and end user support.
- Training materials development and change management services to assure that users have the skills and resources available to succeed.
- Business analysis and system configuration to get the most from your Regulatory technology.
- Reporting and dashboard capabilities to provide clear communication to users, managers, and stakeholders.
- Assessment of current processes and recommendations for automation of highly repetitive and manual activities.
Key benefits
Because we understand the Regulatory business and supporting technology, we can:
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Quickly assess the current situation and make recommendations that are aligned with industry standards and best practices.
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Assess opportunities to apply automation to reduce time, resource, and process inefficiencies.
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Work as a liaison between the Regulatory business, IT, and the software vendor, minimising impact to the important work of the Regulatory team.
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Develop dashboards and reports that provide the information you need, when you need it.
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Put in place materials that reflect the actual work being performed by the Regulatory team, allowing for quick understanding and adoption.
Differences
ICON is comprised of individuals with strong experience in the Regulatory business and related technology. We know what you do! With our skills and knowledge, we are able to work with our clients to provide Regulatory technology that is aligned with the needs of the business. This, in turn, allows our clients to quickly adopt the latest in Regulatory technology and hit the ground running.